Choose the path that fits your situation, review the requirements, and send us the requested information. A little detail up front helps our small team get you an answer much faster.
U.S. returns: Due to tariffs, we are not currently accepting returns from the United States.
Damaged delivery? Email returns@float-eh.ca within 24 hours. Visible box damage must be noted on the carrier’s freight bill so a claim can be filed.
Returns
We accept eligible unopened and unused products. Return shipping costs are the customer’s responsibility.
Inflatable Returns
We accept returns of unopened and unused inflatables. We do not accept opened or used items unless they were damaged in transit or are defective.
Float-Eh does not provide return labels or cover return shipping costs.
The product must be in its original packaging and packed inside a shipping box.
If an inflatable is damaged during return shipping, we will not be able to issue a refund.
If the inflatable is unharmed but its retail box is damaged, a $5 re-boxing fee will apply.
Water Mat Returns
Return shipping for a water mat can range from $80–$200 and is the customer’s responsibility. Before purchasing, please confirm the size is right for you and that you have adequate transportation and storage space. We accept returns of unopened and unused water mats only.
Once the product is received and inspected, a refund will be issued if it is confirmed to be unused and undamaged.
Three-Year Limited Manufacturing Warranty
Our warranty covers manufacturing defects for three years from purchase. Used products are not eligible for refunds; approved warranty claims receive replacements.
Inflatable Warranty
An inflatable purchased within the past three years may qualify for replacement if it has a manufacturing defect, such as opening along a seam or around a valve.
What the inflatable warranty does not cover
Misuse, abuse, rough handling, neglect, or improper storage, including storing in the cold or before fully dry.
Storms, high winds, or other acts of nature.
Damage caused by towing or incorrect tethering.
Snags, tears, cuts, holes, punctures, and other damage caused during use.
Failures caused by over-inflation.
Normal wear and tear.
Degradation or discolouration caused by UV exposure or pool chemicals.
Water Mat Warranty
A water mat purchased within the past three years may qualify for replacement if it has a manufacturing defect, such as the foam layers separating.
What the water mat warranty does not cover
Misuse, abuse, neglect, or improper storage, including storing in the cold or before fully dry.
Storms, high winds, or other acts of nature.
Damage caused by incorrect tethering.
Snags, tears, cuts, holes, punctures, or other damage caused during use.
Cracks or holes caused by excessive jumping or excess weight on our junior two-layer mats.
Normal wear and tear.
Degradation or discolouration caused by UV exposure, pool chemicals, or leaving the product in the water all season.
If no manufacturing defect is found—or the leak was caused by use or misuse—a replacement will not be issued. You may choose to have the original item returned to you.
Before claiming a warranty: your float may not have a leak
A float can sometimes feel softer even when it does not have a leak. New PVC stretches slightly during initial use, and air contracts when temperatures drop overnight or when the float enters cold water. As the float warms in the sun, the air expands again.
