Satisfaction Guarantee

• We stand behind our products, but most importantly we stand behind you. We want you to be happy with anything you purchase from FLOAT-EH. So, for any reason, if you feel that any product you have purchased fails to live up to your expectations, please reach out to us and let us know. We always try our best to problem-solve situations to that everyone feels good about the outcome.
• If you are unhappy with a product please contact customerservice@float-eh.ca and we will reply to you as soon as possible.
• Please keep in mind that you will be responsible for all shipping costs, unless the item was damaged in transit or defective.
• Once your return is received, inspected, and approved we will send you an email to notify you that your refund will be processed. A credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.
• ***We feel as though you would be able to gauge your product satisfaction after 1-2 uses. Anything we feel that has been used for an extended period of time might not be accepted for a full refund.
• ***This guarantee doesn't apply in cases where the product has been abused or mishandled in any way.

DAMAGED GOOD UPON DELIVERY

• Please e-mail customerservice@float-eh.ca within 24 hours of receiving your product to report a damaged delivery.
• You must note any box damage on the freight bill in order to file a claim. Better yet, refuse delivery if there is major damage to the shipping box.
• If our Customer Service department finds that the item is not damaged, you may be responsible for additional shipping costs.