We ship eligible retail orders throughout Canada and the contiguous United States. Available methods, costs and delivery estimates are shown at checkout.

Water mats are not currently available for shipment to the United States because of oversized freight costs.

Eligible retail orders over $50 ship free within Canada and the contiguous United States. Oversized items, remote destinations and other exclusions may have additional charges, which will be shown at checkout.

No. U.S. orders are shipped domestically from our U.S. warehouse, so customers do not pay import duties.

Most in-stock orders leave our warehouse within two business days. Pre-orders and backorders ship according to the timing shown on the product page.

We will email tracking information once your order ships. If you do not see it, check your junk folder or contact us with your order number.

Our floats are made for fun in pools, lakes, oceans and calm river conditions. Always assess the water, weather and current before use, stay within your swimming ability and follow local safety rules.

Fully unfold the float, then inflate until it is firm but still gives slightly when pressed. Do not overinflate. Air expands in heat, so release a little air if the float becomes very tight after sitting in the sun.

Use a designated tie-down point, rope location or suitable handle where provided. Anchor in open water and away from docks, boats, rocks and other hard surfaces. This reduces the risk of someone hitting their head and prevents wind or waves from pushing the float into a dock and causing damage.

Never tow a Float-Eh recreational float behind a motorized boat or personal watercraft.

First locate the leak with soapy water. Deflate the float, then clean and completely dry the area.

Temporary repair: Apply the included patch and press it firmly in place. The included patch is intended as a temporary repair.

Permanent repair: Use a waterproof, flexible adhesive designed for PVC inflatables and follow the adhesive manufacturer’s directions. Punctures and cuts are not manufacturing defects, but small punctures can often be repaired successfully.

Rinse away salt, chlorine, sand and dirt with fresh water. Use mild soap when needed and avoid harsh chemicals. Let the float dry completely before deflating and storing it loosely folded in a cool, dry place away from direct sunlight, heat and sharp objects.

Use a low-pressure electric inflatable pump and finish carefully by feel. High-pressure compressors can damage seams or valves. Float-Eh recreational floats are not towables and must never be pulled behind a boat or other motorized vehicle.

This is normal and is caused by heat used to smooth the outer layer during manufacturing. The mat’s final colour is light blue and white. Direct sunlight changes the initially exposed teal or pale-yellow areas to blue and white within a matter of hours, and the colour then remains that way.

If a mat is partly rolled, only the exposed section changes at first, which can make the colour look uneven. Unroll it fully outdoors in direct sunlight so the entire surface changes evenly.

For the best appearance and lifespan, remove it after use, rinse it and let it dry before storage. Leaving it in the water for extended periods can lead to algae, staining and premature surface wear.

Most sizes are easiest to handle with two people. Rinse with fresh water and use mild soap when needed. Allow it to dry, roll it tightly from the end opposite the grommet, secure the straps and store it in a dry, protected area away from heat and sharp objects.

Attach the tether only to the installed grommet and secure it to a suitable anchor point. Anchor in open water, away from docks and other hard surfaces. This protects users from striking the dock and helps prevent wind from rubbing or pushing the mat against it.

Never tow a water mat behind a boat or personal watercraft.

Minor scuffs and superficial surface marks can occur with normal use and generally do not affect performance. Avoid dragging the mat over pavement, docks, rocks or other rough and sharp surfaces.

Yes, but claws may leave scratches or small surface marks. Trim sharp nails and supervise your dog around the water.

Follow the pressure range printed near the valve or stated on the current product page. Use the supplied gauge and never exceed the listed maximum pressure.

Wear an approved personal flotation device and use the appropriate leash for the environment. Check local regulations, weather, wind and water conditions before every outing. Do not paddle in storms, strong winds, unsafe currents or beyond your ability.

Rinse the board, fin, paddle and accessories with fresh water after use, especially after salt water. Let everything dry fully. Store the board clean and dry, protected from direct sunlight, heat and sharp objects. Do not leave it fully pressurized in a hot vehicle or in direct sun for long periods.

Our limited warranty covers eligible manufacturing defects during the applicable warranty period. Normal wear, punctures, cuts, misuse, towing, overinflation, improper anchoring, fading, cosmetic marks and damage from rough or sharp surfaces are not manufacturing defects.

Read the full, current policy on our Returns & Warranty page before submitting a claim.

Review the Returns & Warranty page, then follow the listed claim process. Include your proof of purchase, order number, clear photos or video of the issue and the product’s identifying information. Complete submissions help us review claims faster.

Return eligibility and instructions vary by product and destination. Due to current tariffs, we are unable to accept returns from the United States. Please review the complete and current terms on our Returns & Warranty page before sending anything back.