Wouldn't hold air as soon as I took it out of the box. I 100% didnt damage it taking it out as I knew it was something that could be easily damage. If it was me I would have been a cut...not a puncture. I sent it back and they said they would fix it and send it back if I paid the shipping. Huge waste of time and money and I dont have a floaty. Dont waste your time. Just go to canadian tire or costco.
Hi Christian, we're sorry you're disappointed with the outcome. When you contacted us, we explained that if you couldn't locate the leak, you were welcome to return the float to us for inspection. We also explained that manufacturing defects are covered under our warranty, while punctures caused after manufacture are not.
We received your float and carefully inspected it. Unfortunately, the leak was caused by a puncture through the material, not a failed seam or other manufacturing defect. The photo included with this review shows that puncture.
We still offered to repair the puncture for you at no charge; we only asked that the return shipping be covered, as accidental punctures are not covered under our warranty.
We understand this wasn't the result you were hoping for, but we do stand behind genuine manufacturing defects and try to be fair and consistent when assessing every warranty claim.
Love our Adirondack floatie!! Perfect size and love the drink holder ❤️
Wish the inflating pump would be of greater quality (can’t inflate two floaties without it overheating) but the floatie itself is great, had a very peaceful first time floating on the lake on a beautiful sunny day, cannot wait to do it again! Need a matching floating cooler and I’d be all set.
Love it! Have had it a couple weeks now. Seems well built and is very stable. Looks great floating around on our big pond.
This is the best friggin’ thing I have ever purchased! I am very impressed by the quality and the customer service was exceptional! It went on sale and they credited me the difference. Support Canadian owned!